Shipping

All orders are shipped by DHL eCommerce from our logistics centre in Malaysia.   Take note that DHL does NOT do the actual in-country delivery, but contracts the local postal service in each country to do so.

All shipments come with a tracking ID that allows you to follow the journey of your order on the tracking site of your local postal service.  Tracking details are included in the shipping confirmations.

Medanova does NOT pre-collect customs duty and VAT/GST prior to shipping, so you may be required to pay any applicable duty or tax before/on delivery.

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