Shipping

All orders are shipped by DHL eCommerce from our logistics centre in Malaysia.   Take note that DHL does NOT do the actual in-country delivery, but contracts the local postal service in each country to do so.

All packages are aggregated by DHL in its worldwide hub in Frankfurt, Germany, from where sorted parcels are the shipped in bulk to the relevant countries.  The average journey time is 2-3 weeks.

All shipments come with a tracking ID that allows you to follow the journey of your order on the tracking site of your local postal service.  Tracking details are included in the shipping confirmations, but tracking will not become available until AFTER DHL has handed your package over to your local postal service.

WARNING for US and Canadian customers: During the current pandemic there is a shortage of transatlantic flights to the USA/Canada from Europe.  This will cause some delay in the handover to USPS or Canada Post which also affects the visibility on the USPS or Canada Post tracking site.

Medanova does NOT pre-collect customs duty and VAT/GST prior to shipping, so you may be required to pay any applicable duty or tax before/on delivery.

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